Lucy Pagan

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Lucy Pagan

Lucy PaganLucy PaganLucy Pagan
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Allow me to tell you more

I design learning experiences that drive behavior change, not just box-checking.


As a Senior Instructional Designer and Program Manager with over a decade of experience, I specialize in creating high-impact, scalable learning solutions across corporate, healthcare, higher ed, and government sectors. My work blends adult learning theory, digital adoption strategy, and emerging AI tools to improve learner performance, increase retention, and meet business goals.


I’ve led learning strategy and instructional design for global brands like GE Healthcare, AstraZeneca, Novo Nordisk, and Dollar Tree. From eLearning and instructor-led training to LMS migrations and gamified compliance programs, I bring creative leadership and deep technical expertise to every project.


Results include:


- 45% reduction in QA nonconformance through web-based training


- 98% learner pass rate for redesigned university courses


- 20% increase in compliance for retail onboarding programs


- Scaled LMS ecosystems and led change initiatives including Salesforce training rollouts


- Developed multilingual and accessible content for global teams


I’m skilled in building blended learning programs from the ground up, managing stakeholder expectations, mentoring ID teams, and aligning instructional strategy with enterprise priorities. My approach is grounded in Agile project management and human-centered design.


Some of the tools I use are Articulate Storyline, Rise, Adobe Captivate, Vyond, Camtasia, Canva, WalkMe, Qualio, ChatGPT, Deep Seek, Claud ai, Make, Zapier, and LMS platforms like Docebo, Cornerstone, Canvas, Blackboard, D2L and more. 

  • AI-Enhanced Learning Development
  • Learning Needs Analysis
  • Process Improvement
  • Learning Management Systems
  • Learning Objectives Definition
  • Content Design & Development
  • Process Documentation

  •  Voice of Customer (VOC) Strategy
  • Digital Adoption
  • Adult Learning Theories
  • Agile Project Management
  • Change Management 
  • Mentoring

  • Multi-Modal Solutions
  • Cross-Functional Collaboration
  • Voice Over
  • Content Creation 
  • Graphic Design
  • Software Simulation & Demos
  • AI Engineering 

SOFTWARE AND TOOLS

Notable

  • Developed comprehensive learning solutions for companies - Medable, Freeman, GE Healthcare, Dollar Tree, AstraZeneca, Novo Nordisk, Natera, Rodan and Fields, Army and Airforce Exchange, and many more. 
  • Improved web-based program nonconformance and validation issues by 45%.
  •  Improved employee compliance by 20% through the development of learning and compliance education modules for Dollar Tree and Family Dollar. 
  • Expedited company-wide Salesforce migration by designing and implementing comprehensive video training, consequently improving client management efficiency and overall customer satisfaction.
  • Designed and launched GE Healthcare’s inaugural e-learning model for diagnostic machinery. 
  • Received 98% pass rate for a student-selected focus of cycle course for Michigan State University.
  • Designed a Spanish-language e-learning model for K12 educators on lifestyle history.
  • Secured venture capital funding through a web-based training learning management system design, resulting in high-value agreements and high partner satisfaction rates.

Copyright © 2020 - 2025 Lucy Pagan - All Rights Reserved.

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