Lucy Pagan

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Lucy Pagan

Lucy PaganLucy PaganLucy Pagan
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Allow me to tell you more

I design and lead learning programs that work at scale. Over the past 10+ years, I have built solutions across healthcare, higher education, corporate, and government sectors. My work balances creativity, strategy, and technical expertise with a human-centered design approach that keeps the learner at the core.


My experience covers the full learning spectrum: eLearning, instructor-led programs, compliance training, gamified solutions, LMS migrations, and enterprise digital adoption initiatives. I guide complex projects through every stage, from needs analysis to design, development, and rollout. I focus on aligning stakeholders, leading implementation, and ensuring that every solution supports both business priorities and learner needs.


Beyond traditional L&D, I also explore the creative side of education. I engage audiences through YouTube education channels, user-generated content, and  digital storytelling strategies. I integrate AI tools into workflows to make learning more adaptive, accessible, and impactful. My work sits at the intersection of instructional design, digital adoption, and creative storytelling.


Core Strengths

Learning Strategy | Program Management | AI Content | Human-Centered Design | AI-Enhanced Learning | Digital Adoption | Agile Project Management | Blended Learning | Content Creation | Creative Storytelling

  • AI-Enhanced Learning Development
  • Learning Needs Analysis
  • Process Improvement
  • Learning Management Systems
  • Learning Objectives Definition
  • Content Design & Development
  • Process Documentation

  •  Voice of Customer (VOC) Strategy
  • Digital Adoption
  • Adult Learning Theories
  • Agile Project Management
  • Change Management 
  • Mentoring

  • Multi-Modal Solutions
  • Cross-Functional Collaboration
  • Voice Over
  • Content Creation 
  • Graphic Design
  • Software Simulation & Demos
  • AI Engineering 

Education

Master of Education

Full Sail University | Instructional Design and Technology

Bachelor of Science

Mercy College | Organizational Management

Six Sigma Green Belt (CSSGB)

Certified |  Management & Strategy Institute 

SOFTWARE AND TOOLS

Notable

  • Developed comprehensive learning solutions for companies - Medable, Freeman, GE Healthcare, Dollar Tree, AstraZeneca, Novo Nordisk, Natera, Rodan and Fields, Army and Airforce Exchange, and many more. 
  • Improved web-based program nonconformance and validation issues by 45%.
  •  Improved employee compliance by 20% through the development of learning and compliance education modules for Dollar Tree and Family Dollar. 
  • Expedited company-wide Salesforce migration by designing and implementing comprehensive video training, consequently improving client management efficiency and overall customer satisfaction.
  • Designed and launched GE Healthcare’s inaugural e-learning model for diagnostic machinery. 
  • Received 98% pass rate for a student-selected focus of cycle course for Michigan State University.
  • Designed a Spanish-language e-learning model for K12 educators on lifestyle history.
  • Secured venture capital funding through a web-based training learning management system design, resulting in high-value agreements and high partner satisfaction rates.

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